Shipping
We use La Poste when shipping to international customers. The delivery time is from 2 to 10 days depending on which country you are ordering from. You’ll receive a tracking number when we ship your order, and you’ll be able to track it on https://www.laposte.fr/outils/track-a-parcel If you have a problem with your parcel we’ll be happy to help you. Outside EU you may have to pay taxes. To learn more about this, please contact your local custom authority.
Shipping Costs
Here are our different freight costs. We offer free shipping for any EU country when not on sale, during the sale season the shipping is 6€ for EU countries. For the rest of the world shipping is between 10 and 20€.
France – Free shipping when not on sale, 4€ during the sale season
Other EU countries –Free shipping when not on sale, 6€ during the sale season
Rest of the world – 10 € for small leather goods, 20€ for bags
In France, the delivery time is 2 to 3 days. For Europe and the rest of the world it’s between 2 and 10 days depending on the country. If you encounter any delivery issue, do not worry, we’ll do everything in our power to find a solution. You can contact us by email or by phone.
Returns and Exchanges
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You can open the package and have a look but the product must be returned brand new. We will check this when we’ll receive your return. You’ll be able to choose between an exchange or a refund. If you notice any external damage before opening the package, please take a picture and send it to us. If you consider the product is defective or stained, please take a picture and send us an email. You’ll receive your refund within 14 days. If you want to exchange it for another product, please let us know so we can save it for you as soon as possible. Send your return to:
Laperruque 12 rue Notre-Dame-de-Nazareth, 75003 Paris France
If you need anything, please contact us at contact@laperruque.co or call us on +33 (0)9 80 90 23 87. We’ll be glad to help.